At Drund Shop, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, place an order, or contact us.
By using our website drund.shop or purchasing our products, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Information
- Contact Details: When you place an order, subscribe to our newsletter, or reach out to us, we may collect your name, email address, phone number, and shipping address.
- Payment Information: When making a purchase, we collect payment details (e.g., credit card or PayPal information) via secure payment gateways. We do not store your payment information directly.
Usage Data
- Cookies & Tracking: We may use cookies and similar tracking technologies to monitor activity on our website, improve functionality, and personalize your experience. This includes information such as your browser type, IP address, and the pages you visit.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Process Orders: We use your personal and payment information to process and fulfill your orders for pet grooming vacuums and accessories.
- Customer Support: To respond to your inquiries, provide assistance, and address any issues with your orders.
- Marketing & Promotions: With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt-out of these communications at any time by unsubscribing from our emails.
- Improvement of Services: We analyze usage data to improve the functionality, design, and content of our website.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers for the following reasons:
- Payment Processing: We share your payment information with trusted payment processors (e.g., PayPal, Stripe) to complete transactions.
- Shipping and Fulfillment: We may share your shipping address with courier services (e.g., USPS, UPS, FedEx) to deliver your order.
- Service Providers: We may engage with third-party companies to help with our website’s functionality or marketing campaigns (e.g., email marketing services).
These third parties are obligated to keep your data confidential and use it only to perform services on our behalf.
4. Data Security
We are committed to securing your personal information and use commercially acceptable means to protect it. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Rights
As a customer, you have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: If you believe any of your information is incorrect or incomplete, you may request that we correct it.
- Deletion: You have the right to request that we delete your personal data, subject to certain exceptions.
- Opt-Out: You can opt-out of receiving marketing emails at any time by following the unsubscribe link in the email or contacting us directly at support@drund.shop.
6. Retention of Data
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your personal data.
7. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies before sharing any personal information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any updates. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
- Email: support@drund.shop
- Phone: +44 7950415439
- Address: 89 St Pauls Rd, Peterborough PE1 3DW, United Kingdom