At Drund Shop, we want you to be completely satisfied with your purchase of our high-quality pet products, including grooming vacuums and accessories. If you’re not fully happy with your order, this Refund Policy outlines how we handle returns, exchanges, and refunds.
By making a purchase on drund .shop, you agree to the terms of this Refund Policy.
1. Returns
We accept returns on unused and unopened items within 30 days of delivery. If you are not satisfied with your purchase, please contact us within this period to initiate a return. To be eligible for a return, the following conditions must be met:
- The product must be unused and in its original packaging.
- The return request must be made within 30 days of receiving the order.
- The item must not be damaged or altered in any way.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Please note that it may take several business days for the funds to appear in your account, depending on your payment provider.
3. Exchanges
We do not offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order for the desired item. If you need assistance with your exchange, feel free to contact us at support@drund.shop.
4. Refund Processing Time
Once we receive your return, we will process your refund within 7 business days. The amount will be credited back to your original method of payment. Please note that depending on your payment provider, it may take a few additional days for the refund to appear in your account.
5. Return Shipping
To return your product, you will need to cover the shipping costs. The shipping address for returns is:
Drund Returns
89 St Pauls Rd, Peterborough PE1 3DW, United Kingdom
Return Shipping Costs
Customers are responsible for return shipping fees unless the item was defective, damaged, or incorrect. If you are returning an item from outside the United Kingdom, you are responsible for any customs duties, taxes, or import fees that may apply.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@drund.shop with your order number and a description of the issue. We may ask for photos of the damaged or defective item to assist with processing your claim.
We will provide a full refund or replacement for items that are damaged or defective upon arrival. You will not be responsible for return shipping costs in this case.
7. Cancellations
We aim to process orders as quickly as possible. If you need to cancel your order, please contact us at support@drund.shop as soon as possible. Orders can only be canceled before they are shipped. If your order has already shipped, please follow the return process outlined above.
8. Change of Mind
If you change your mind about your purchase after the item has been shipped, we offer returns as described above. However, we do not cover return shipping costs for change-of-mind returns, and the item must be returned in its original, unused condition.
9. International Returns and Refunds
For international orders, you are responsible for any return shipping costs and customs duties that may apply when returning the item. Please ensure you follow the correct procedures for returning international shipments, as we cannot be held liable for lost or undelivered returns.
10. Contact Us
If you have any questions or concerns regarding our Refund Policy or need assistance with a return or refund, please contact us:
- Email: support@drund.shop
- Phone: +44 7950415439
- Address: 89 St Pauls Rd, Peterborough PE1 3DW, United Kingdom