At Drund Shop, we strive to provide a smooth and efficient shopping experience, ensuring that your order is delivered as quickly and safely as possible. This Shipping Policy outlines our shipping practices, including shipping locations, processing times, costs, and delivery methods.
By placing an order with drund Shop, you agree to the terms outlined in this Shipping Policy.
1. Shipping Locations
We currently offer shipping to the following locations:
- United Kingdom: Standard shipping is available.
- International: We ship to selected countries. If your country is not listed during checkout, contact us at support@drund.shop and we’ll do our best to accommodate your order.
2. Processing Time
Orders are typically processed within 1–2 business days, which includes order verification, packaging, and preparation for shipment.
- Orders placed before 2:00 PM UK time on business days are usually processed the same day.
- Orders placed after the cut-off time, on weekends, or on public holidays will be processed the following business day.
- During peak periods (e.g., holidays or major promotions), processing times may be slightly extended.
- You will receive a shipping confirmation email with tracking information once your order has been dispatched.
3. Shipping Methods and Delivery Times
We provide a single, simplified delivery window for all shipping destinations to ensure consistency and clarity.
- United Kingdom: Estimated delivery within 2–6 business days. Free standard shipping included.
- International Orders: Estimated delivery within 2–6 business days. Costs vary based on location and will be shown at checkout.
Please note: Delivery times are estimates and may vary due to customs processing, local carrier performance, weather, or other factors.
4. Shipping Costs
- UK Orders: Free standard shipping (2–6 business days).
- International Orders: Shipping fees depend on the destination and will be displayed at checkout.
5. Order Tracking
You will receive a tracking number by email once your order has shipped. Please allow some time for tracking updates to appear in the courier’s system.
If you experience tracking issues, contact us at support@drund.shop.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and other charges, which are the responsibility of the customer. Contact your local customs office for details.
7. Shipping Delays
Delivery times may be affected by:
- Severe weather or natural events
- Seasonal or promotional demand
- Customs inspections
- Courier service disruptions
We’ll notify you in case of any significant delays.
8. Missing or Damaged Items
If your order arrives damaged or goes missing, contact us at support@drund.shop with:
- Photos of any damage to items or packaging
- A report within 7 days of delivery or expected delivery
Drund Shop is not liable for items once delivered to the address provided.
9. Address Accuracy
Please double-check your shipping address before placing your order. We are not responsible for failed deliveries due to incorrect or incomplete address details.
10. Changes to Shipping Policy
We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
For any shipping-related questions, please contact us:
- Email: support@drund.shop
- Phone: +44 7950415439
- Address: 89 St Pauls Rd, Peterborough PE1 3DW, United Kingdom